Privacy Policy Statement


“HKIA SHL, we, our or us” means the HKIA Services Holdings Limited and its registered office at HKIA Tower, 1 Sky Plaza Road, Hong Kong International Airport, Lantau, Hong Kong;

“Content” means all information, data, text, software, music, sound, photographs, graphics, video, messages or other materials displayed on or available through the Website;

“Website” means the website of HKIA SHL (URL;

“Terms of Use” means these terms of use as amended from time to time and posted on the Website;

“User or you or your” means any person who accesses the Website.

HKIA SHL attaches great importance in protecting the privacy of a person's personal data and is committed to complying with the Personal Data (Privacy) Ordinance, Cap. 486 and observing the relevant codes of practice and guidelines which issued by the Privacy Commissioner for Personal Data of Hong Kong from time to time.

(A) Collection and Use

We collect personal data (such as name, email address, postal address and telephone number) from you when you wish to contact us, whether for the purpose of enquiry, for making an application or for giving any feedback to us. The personal data collected will be used for handling such enquiry, application or feedback and contacting you when we reply to you. If other occasions arise where we will collect personal data from you, we will inform you of the purposes for which they are collected and such personal data collected will only be used for the stated purposes for which they were collected.

(B) Confidentiality and Disclosure

We will keep any personal data held by us confidential. Such personal data will only be accessed by our authorised personnel for the purposes for which such personal data were collected. No personal data will be disclosed to any unauthorised personnel unless they are required to be disclosed under the laws of Hong Kong.

(C) Data Security and Retention

We will strive to protect any personal data held by us against unauthorized access or processing. Our Website is hardened, protected with “firewalls” and monitored by Intrusion Detection Systems in order to prevent unauthorized access. Practical steps will be taken to ensure that personal data will not be kept longer than necessary and HKIA SHL will comply with all relevant statutory and regulatory requirements concerning the retention of personal data.

(D) Your access rights

You may make a request to access to your personal data which are held by us. Such access request form can be downloaded from the Office of the Privacy Commissioner for Personal Data of Hong Kong ( You may also request HKIA SHL to update your personal data held by us and we shall handle your request in a swift manner and reply as soon as possible, subject to a reasonable charge by HKIA SHL.

Data access and correction requests can be addressed to us by the following means:

Post: HKIA Services Holdings Limited
HKIA Tower, 1 Sky Plaza Road, Hong Kong International Airport, Lantau, Hong Kong

(E) Suggestions

We are committed to protecting privacy in respect of any personal data you provide. If you have any questions about HKIA SHL's Privacy Policy, or our practices, please do not hesitate to contact us accordingly.

(F) Use of Cookies

When you browse this Website, cookies will be stored in your computer's hard drive. Such cookies can be retrieved by this website to show the state of your web browser's previous visits to this website. We will not collect any personal data from you under this circumstance. You have a choice not to accept the cookies, but if you do so, certain functionality of this Website may not be available.